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FAQ’S

How long will my order take?

Our 24 pack of nails are shipped immediately or within one business day. Our bespoke nails from our crystal, custom and bridal collections are typically shipped within three to seven business days.
Due to the nature of the global economic situation, some carriers may take longer in transition to reach the final delivery destination.

Can I customize a design further?

At La Nova we take pride in providing our clients with quality,
glamorous nail designs with customizable solutions. If you have a vision for a gift or special event, we encourage you to reach out directly to one of our sales representatives to discuss your options further. 
Crystals naturally vary in hardness and texture therefore not every nail shape may be possible to create, please contact us if you have inquiries or questions and our staff may make recommendations based on precious nail experience to guarantee a successful design.

What is your return policy?

Our products are custom and articulately hand crafted and made to order.
All sales will be final. If you are unsure about your nail size, please view our nail sizing chart or purchase a sizing kit to ensure a perfect fit. Our management team may use its sole discretion to make an exception refund in the event that a manufacturer defect occurs. Please check out terms and conditions page for more thorough information.